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Contracts serviced by Orion pay faster, are less delinquent, and default less frequently. 

We ran the data and it’s true: a contract serviced by Orion First is more stable and less likely to be delinquent than a contract serviced by other servicers. More precisely, that contract is 2.6 times less likely to be delinquent.* It’s not magic. It’s math.

We put together a one-page report on our servicing performance. 

Orion First Portfolio Performance vs. Other Servicers

 The following report compares Orion First’s servicing performance against other servicers in the small business lending space (Other Servicers). Between January 1, 2016 and March 31, 2021 a contract serviced by Orion First was 2.6x less likely to be delinquent than a contract serviced by Other Servicers (Figure 1). Delinquent contracts are defined as 31-90 days past due. 

Drilling down into monthly delinquency trends, contracts serviced by Orion First consistently outperformed Other Servicers every month between January 1, 2016 and March 31, 2021 (Figure 2). Contracts are more stable and less likely to be delinquent when Orion First is the servicer. 

Figure 1: Historical Delinquency Rate

Orion First - 1.07%
Other Servicers - 2.77%

Figure 2:

Download a copy of the report here.


Manage your risk. Keep your focus on originations.

Orion First offers the best servicing and support in the industry—collections included. Our software is state-of-the-art. Our people are experienced professionals. And frankly, our performance is unrivaled.

When your business is on the line, it pays to get help from good people who’ve done it a few times. 

And when choosing a solution for commercial loan and lease servicing, be sure to look at both the breadth of services provided and the performance of those services.


We offer more services than competitors and provide you real-time reporting with our trailblazing client portal. 

In short, we equip you with a compelling advantage.

  • Accounting and management

  • Documentation storage and maintenance

  • Invoicing/ACH processing

  • Lockbox and cash processing

  • Reporting

  • Client portal

  • Customer service

Portfolio Management Is Risk Management

You don’t have to own your back office. As an extension of your operations, Orion’s private-label services simply work. We designed them that way. 

Our servicing structure increases profits, reduces workplace stress, and eases your customer’s experience. It’s a big claim, and the numbers don’t lie. Orion is your manager of risk.


Let us know what you’re looking for.

*To ensure an equitable comparison between Orion First and Other Servicers all contracts used in this analysis had similar booked yield, similar original term, and were seasoned for 90 days before being included in the dataset. Observations represent 16,375 contracts serviced by Orion First and 11,824 contracts serviced by Other Servicers.