OUR SERVICES

WHAT WE DO FOR YOU


Managing the funding of small business is complex. Orion First makes it simple. When you work with us, we’re there every step of the way to ensure a consistent, accurate and enjoyable experience for you and your customers. Moreover, we seek to understand the specifics of your business and customers, to more effectively achieve your goals through leadership and guidance.

We work with every customer and every portfolio with the utmost respect and diligence, because Orion understands that your business is our business. Additionally, our operations fully adopt all SOC 1 standards, procedures and reports.

Simply put, our success parallels yours. As such, we provide the best possible service to your customers, tailor our services to fit your customer’s needs, develop genuine relationships and accomplish reciprocal goals—all while ensuring your comfort and peace-of-mind.

Scoring & Decisioning
Available exclusively to our clients through an enterprise API, is SAIPH™: a commercial scorecard, modeled specifically for small business lending decisioning. Made possible by the volume of small business loans serviced by Orion First Financial since 2002, SAIPH provides insight into payment performance based on historical behaviors in the small business marketplace.


Commercial Loan & Lease Servicing
Grow your portfolio and optimize your efficiency with our private label, back office services. Our skilled team masterfully manages invoicing, cash management, customer service, collections, tax processing, reporting and more. Our experience, adaptive technology platform and best practices approach provide you with unsurpassed industry performance metrics, increased profits and improved customer relationships.


Backup Servicing
There are always cases in which having a secondary or even tertiary servicer helping to backup and maintain your client and portfolio data are either required or simply a necessity. With Orion First, you have an always ready partner to oversee and manage the continuity of your portfolio.


Commercial Collections
Our collection performance continually surpasses industry reported averages. Orion First's skilled and experienced debt recovery team serves one purpose: reduce losses and increase recovery.


AN EXTRA DEGREE OF CONFIDENCE

Our operations our fully reliable, responsive, secure and effective. Orion is fully adopted and in compliance with SSAE 16 SOC 1 Type II Reports (SOC 1, for short).

Besides providing the extra degree of confidence in our internal controls, SOC 1 compliance is an assurance that we take exceptional internal measures safeguarding our clients while ensuring their customers receive the best in customer support, service quality and consistency.